Frequently Asked Questions
Everything you need to know about protecting your tech.
Are SUPCASE products covered by a warranty?
Yes, all SUPCASE products are backed by a limited one-year warranty that covers manufacturing defects. Please ensure you purchase from an authorized reseller to qualify for coverage.
How do I ensure I am ordering the correct size for my device?
We recommend checking your device's specific model number in the 'Settings' or 'About' menu. Our product titles and descriptions specify exactly which models are compatible to ensure a perfect fit.
Do your cases support wireless charging?
Most of our cases, including the Unicorn Beetle Pro and Style series, are designed to be thin enough to support Qi-standard wireless charging without removing the case.
What is your return policy for international orders?
We offer a 30-day return window for all orders. Items must be in their original packaging and unused condition. Please note that return shipping costs for international orders are the responsibility of the customer.
How long does shipping usually take?
Standard domestic shipping typically takes 3-5 business days. International shipping times vary by location but generally range between 7-21 business days depending on customs processing.
Are your screen protectors compatible with the in-screen fingerprint sensor?
Yes, our cases with built-in screen protectors are engineered to maintain touch sensitivity and are compatible with most ultrasonic fingerprint scanners, though re-registering your fingerprint after installation is recommended.